Training & Support
Darren Hellstern-Director of Business Development
Darren Hellstern has been with Chem-Dry for over 9 years. In his current roll he oversees a team with over 50 years of experience who assist Chem-Dry franchisees with all aspects of their business; marketing, finances, operations, and technical. Darren aids in providing one-on-one business support to help franchises achieve the vision of their business.
Jotham Hatch-Technical Training Director
Jotham Hatch joined the team in 2003 as an Instructional Designer and has been focused on delivering training solutions world-wide in the Chem-Dry network ever since. Jotham has expertise in the science of instruction and training using various methods. He is instrumental in the success of our franchisees by using a wide variety of blended learning approaches ranging from on-line, face-to-face, hands on, and text-based delivery mediums.
Charlie Erickson-Quick Start Coach
Charlie Erickson has been with Chem-Dry for over 8 years and he currently works to help new franchisees get started on their journey. He helps them to adopt Chem-Dry’s best practices, set up and achieve goals, and hit benchmarks in all phases of their business. Charlie also acts as a resource for general questions and helps as a guide to incorporating the many resources that the Chem-Dry Corporate Office offers the franchise network.
Franchise Development
Chelsey Sanders-Franchise Development Director
Bill Knight-Vice President Franchise Development
Bill Knight joined Chem-Dry in 2009. With over 10 years of experience Bill brings a wealth of franchising knowledge to the Chem-Dry Development team. He currently oversees the recruitment of new Chem-Dry Franchisees and helps to identify existing franchisees that are ready to expand into a multi-unit business. His main objective is making sure Chem-Dry recruits the very best people to represent the brand.
Marketing & Executives
Ed Quinlan-Director of Marketing
Ed Quinlan leads the Chem-Dry marketing team with over 15 years of marketing experience. He oversees Chem-Dry’s national brand image and helps Chem-Dry franchisees with customer acquisition and marketing tactics. Ed simplifies marketing using our winning formula by teaching them how to gain local market share through cross media and networking.
Craig Donaldson-President Harris Research Inc.
Craig Donaldson joined the company in November1997. Before becoming a part of Chem-Dry, Craig was an executive in Avery Dennison’s Office Products Group. Craig enjoys working with franchisees, developing plans for the shared success of the brand, and leading The Chem-Dry team at the Logan, Utah headquarters.
Product Development & Protection
Dale Jensen-Operations Manager
Dale Jensen has been with Chem-Dry for over 17 years. 13 years he worked as the Research and Development Manager developing the best solutions and equipment in the industry. Dale is currently responsible for ensuring our franchisees have the highest quality products Chem-Dry manufactures, making sure their orders are shipped promptly and arrive undamaged and works with suppliers to provide reliable equipment.
Ed Durrant-PhD, Head Chemist Product Development